To learn more about ASHITA’s endeavors to build a sustainable future, visit the ‘Sustainability’ page on the website, under ‘About’ or through this link: https://ashitanewyork.com/pages/sustainability. 

We provide a one-year warranty on all our jewelry, beginning at the date of delivery. In case any issues arise within this time period, you are entitled to free-of-charge repairs on qualifying items. We do not cover damage caused by accident, neglect, improper use or storage, unauthorized modifications or regular wear and tear. If required, we are pleased to repair your ASHITA jewelry post the warranty period, with fees dependent on the extent of the issue

We provide free custom engraving with no extra order processing time. Please use the ‘Engraving’ button on eligible product pages to input your personalized message. Alternatively, you can reach us at contact@ashitanewyork.com immediately after placing your order, describing your desired engraving.

Our Customer Service team may be able to accommodate requests for different sizes or for additional items to be shipped together, depending on the status of the order and the desired products. If you would like to amend your existing purchase, please write to us as soon as possible at contact@ashitanewyork.com.

You can redeem your Gift Card by utilizing the code provided in your email. Please enter the exact combination of letters and digits into the ‘Promo Code’ box at checkout.